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Inglés
1. What is the minimum amount of a bill?
The minimum amount corresponds to Fixed Charges, Maintenance Charges, Street Lighting and IGV (sales tax). Should you be non-BT5 client, power charges will also be billed.
2. What is the fixed charge?
The fixed charge is the monthly cost of reading, processing, bill issuing and distribution, regardless of user consumption. The fixed charge is collected from all the company's clients and its value appears in the Rate List issued by the GART.
3. Why is maintenance and replacement charged?
Maintenance and replacement charges correspond to the checking of the measurement equipment to avoid and repair failures that impede the equipment's correct operation. Furthermore, it includes the costs of meter replacement, if required.
4. Why is the current month billed if it has not ended yet?
Billing accounts for 30-day reading periods, which do not necessarily adjust to the beginning and the end of a calendar month. After said period, the differential between the current month's reading and the previous month's reading will be billed in the date corresponding to its reading route.
5. Why do payment due dates vary?
The bill's issuance and due dates are subject to a billing calendar, which may change according to the month's working days.
6. Why does the check need to be a certified check or a cashier's check?
Certified or cashier's checks are the only way to ensure that your payment will not be rejected, which may be detrimental to you and the Company.
7. Why can't matured checks be partially paid in the CAR?
Because the Authorized Centers for Payment (CAR) are not empowered to issue a receipt, they only receive the amount indicated in the bill.
8. What should I do to have the amount of the electrical bill subtracted from my current account?
You must ask for the Automatic Payment System in your bank. The bank together with Luz del Sur will coordinate to deal with your request.
9. What should I do if I have made a double payment?
If you have made a double payment, you can:
- Wait until the next bill which amount will be totally or partially covered with the positive balance caused by the double payment.
- Transfer the positive balance to pay other electric supply delivered to your premise.
- Ask for a refund by showing both original bills that prove double payment in order to issue a check in your favor for said amount.
10. If my consumption is the same every month, why did my bill increase the last month?
If your consumption habits have not changed, and the quantity of appliances have not increased, bill rise may be due to the following reasons:
- Failure in your internal installations that causes an energy loss (grounded fault).
- Meter failure affecting the normal registry of consumption (for example an idle disk spinning).
- Reading error.
- Additional charges in the bill.
If you wish, you may ask now checking of your meter in order to rule out a failure in the equipment or a reading error. If the inspection reveals that failure came from the internal installations, you would need to hire an electrician to have your meter repaired.
For non-BT5 clients, previous month's consumption will have to be analyzed in order to determine whether the bill rise is due to a change of qualification from FP to PP (off-peak hour or peak hour).