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Help Center

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1. Why do I have power cuts?

Power cuts may occur due to network maintenance, which is made according to a schedule previously notified to the user.
They may also be caused by technical failures in the distribution networks, in which case the emergency area will be responsible for solving the problem.

 

2. Why do I have low voltage?
Low voltage is due to the following reasons:

  • Power demand higher than its connection capacity.
  • Internal installation failure.
  • Saturation of the networks that feed your premise.

In any case, call FONOLUZ at 617-5000 to make your claim and have your inspection made.

 

3. Why does the TV set show distortions when my neighbor uses his/her appliances?
Because motors in operation generate signals that travel through current and may distort image and even sound.