Help Center

1. Why can't I take the easy payment terms if my name does not appear in the bill?

If you are not the owner, you can not obtain credit facilities, unless there is a written authorization of the owner. If you are the new owner of the premise, you must prove it in order to have said benefit.

 

2. Why do they need the title deed to change the name?

Because this is a way to protect the owner from possible modifications of his/her supply by a third party.
Examples: payment agreements, charge increases, fiscal credit loss (in the case of companies), etc.
If I am a tenant and I need credit facilities, what can I do if the owner is away?
Easy payment facilities can only be granted to the owner of the premise and supply.
Should a formal payment agreement be required, you must necessarily submit the owner's authorization and a copy of his/her identity card.

 

3. Why do they need so many documents to finance a debt if I just want to pay?

Submission of the required documents allow to protect the interests of the owner with whom the Company has entered into an agreement, avoiding thus debts caused by third parties that may be later on imputed to the owner or that may lead to litigation.

 

4. What should I do to prevent my tenant from leaving me a debt?

If you wish, send a written notice to us informing that the premise is leased and that tenants are not authorized to subscribe any payment agreement. Enclose the documents proving premise's ownership and a copy of the identity card.

 

5. Who pays the debt if my tenant left without paying?

In accordance with the provisions of DL.1221 Art.82 ° the fourth paragraph states the following: "(...) The owner of the property shall be jointly and severally liable for the payment of the debt when it has been generated by his tenant or any holder that you have your authorization to use the property (...) "