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1. Why don't I receive my bills?

First, you will have to check in the billing schedule whether the bill was issued or not. 

There may be other reasons:

  • Change of premise's number or street name. Please, submit the municipal document proving said modification, your identity card and a request of address change (letter) via fax to Fonoluz, or bring them to any of our branch offices.
  • The bill was sent to an address different to that of the premise where power is supplied at the request of the client.
  • Problems with the distribution contractor. Example: Bills sent to another address or left in inappropriate places where they may get lost.
  • We will register your information in order to ensure the delivery of your bills in the future and we will send you the next bill with a copy that must be signed by you.

 

2. What should I do if I do not receive my bills?

Call Fonoluz at 617-5000, where we will inform you about your account statement and we will coordinate a timely delivery of your bills for the following months.

It will be necessary to check if the address registered in our system matches that indicated by the client, in order to rule out the possibility that the bill is being delivered to another premise.