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1. Why do interests and delays are charged and at what rate?

The company is authorized to impose an interest and an additional charge due to delay as of the day following the due date of the unpaid bill.

Interests apply from the due date until the 9th calendar day and is the average of the Active Rate in National Currency (TAMN) in force during its application.

Delay is charged as of the 10th day until the day the bill is paid, and is equivalent to 15% of interests (art. 176 of the Regulations on Law of Electrical Concessions and its amendment 006-98-EM on February 18th,1998).

 

2. How many days after due date do I have to pay without interests being charged?

To avoid interests, bills must be paid until the due date. One day following the due date, interests are applied on the bill.

 

3. Should I pay with a bad check, are interests and administrative expenses charged?

Yes, because payment is not actually made. Therefore, interests will apply as of the due date of the bill -paid with the bad check- until the effective payment. Administrative expenses incurred in will depend on the bank where deposit is made and will be charged on the client's account.

 

4. Why are delays charged if I have made all payments under the payment agreement?

A payment agreement is made up by a matured debt that is subject to interests and charges due to delay. The collection of interests is provided for in an Agreement entered into by and between the Client and the Company.
If the client pays his/her bills promptly, interests decrease monthly until the end of the agreement.