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1. Why doesn't the person who reads the meter knock on the door?

The contractor who reads the meter does not manipulate the equipment, he/she only registers the meter level for later billing, and therefore, there is no need to notify the user beforehand.

 

2. Why does my bill show an average reading?

Readings are averaged out in the following cases:

  • Meter replacement.
  • Inaccessible meter.
  • Defective meter.
  • Meter not found.
  • Meter manipulated by third parties.
  • Unclear reading.

According to the Article 172° of the regulations of the Law on Electrical Concessions, the metering equipment shall be placed in an accessible area for respective supervision by the dealer; otherwise, the company is empowered to use an average system for billing purposes.